Privacy Policy

The protection and security of your personal information is of the utmost importance to Real Digital Agent (RDA) the trading name of Real Digital Agent. The use of your personal data by RDA takes place in compliance with GDPR.

Due to new technologies and the further development of this website, the latest version of this Privacy Policy can always be accessed via the website. Definitions of the terms used in this privacy policy (e.g. ‘personal data’ or ‘processing’) are as per Art. 4 GDPR.

COLLECTION AND USE OF PERSONAL DATA

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

These are the types of Personal Data we may collect:Identity Data includes first & last name, Company, job title.Contact Data includes billing address, delivery address, email address and telephone numbers.Financial Data includes bank account details if you make purchases from us or if you otherwise subscribe to our chargeable services.

Transaction Data includes details about payments to and from you and other details of services you have purchased from us.Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data includes purchases or orders made by you, feedback and survey responses.Usage Data includes information about how you use our website, products and services.Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We also collect and use Aggregated Data such as statistical or demographic data better targeting appropriate communications. Aggregated Data may be derived from your Personal Data but is not considered Personal Data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.

However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions,information about your health and genetic and bio-metric data). Nor do we collect any information about criminal convictions and offenses.

HOW WE COLLECT DATA

We use different methods to collect data from and about you through various interactions. You may give us your Identity, Contact and Financial Data through:

Direct interactions: by filling in forms (on our website, physical forms or both) or by corresponding with us by post, phone, email or otherwise.Purchasing our services.Subscribing to our services or publications.Request marketing to be sent to you.Enter a promotion or survey.Contact us for support or to give feedback.Automated technologies or interactions: as you interact with our website (reldigitalagent.com.au), we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this Personal Data by using cookies and other similar technologies.

USE OF DATA

We will only use your Personal Data when the law allows us to. We must use your data only on a lawful basis including, but not limited to using such data to fulfil a contract we have with you; to comply with legal obligations; to lawfully gain information to help us develop our services; to monitor how our website is being used; for marketing and communications purposes (as set forth below) to keep you informed of developments and new products; to identify issues with our website etc. that we need to fix. By providing us your Personal Data you indicate that you consent to allow us to process and maintain your Personal Data.Most commonly, we will use your Personal Data in the following circumstances:

RDA may collect Personal Data as part of programme registration, so that we can provide the necessary individualised learning services on that programme and on following-up. .Where we need Personal Data to agree or perform RDA services to you in order to fulfil the contract we are about to enter into or have entered into with you.We may use your IP Address to help diagnose problems with our server, and to administer RDA.Your IP Address may also be used to help identify you and to gather broad demographic information, some of which we may aggregate and may then share with our partners.We may also use your IP address to track information you have seen on our Site.We may collect your name, email address and mailing address via other means such as from you sending us an email or you telling us your Personal Data, and we will store and use this to communicate with you.Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.Where we need to comply with a legal or regulatory obligation.When visitor comments may be checked through an automated spam detection service.

MARKETING USE

We will only use your Identity, Contact, Technical, Usage and Profile Data for marketing purposes when you have opted in to receiving such information from us.

Opting out of marketing messages

You can opt out of marketing messages at any time by doing one of the following:

Use the opt-out link at the bottom of any marketing message your receive

Email connect@reldigitalagent.com.au and request to opt-out of receiving messages

If we collected data from you for purposes other than marketing, we will continue to retain such data as we require to provide our services

DATA RETENTION

We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will actively review the information we hold and when there is no longer a customer, legal or business need for us to hold it, we will either delete it securely or in some cases anonymize it.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data)

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register for a login on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

THIRD PARTIES

Although we use third parties to store and process data, we will not sell, share or rent personal information to others except in accordance with this Policy. We will share aggregated demographic information with our partners. Such information is not linked to information that could identify any individual. We partner with third parties to provide specific services. When you sign up for services provided by a third party, we will disclose to the third party only the information that is necessary for the third party to provide these services.

We may also use outside shipping companies to ship orders and use a credit card processing company to bill users for goods and services. We will disclose to such third parties only the information that is necessary for the third party to provide these services.

We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.

COLLECTION OF INFORMATION FROM CHILDREN

RDA does not knowingly collect personally identifiable information from children under the age of 16. If you are under 16 years of age, please do not provide any personal information. If a child under the age of 16 provides us with personal data, a parent or guardian of that child can have this data deleted from our records by contacting us at:

support@realdigitalagent.com.au

WEB TRACKING and COOKIES

The RDA website can use the services of Google Analytics based on legitimate interest of RDA. Google Analytics uses cookies, find out more about how Google does this here. We use cookies and web tracking data to offer visitors a personalised experience on our website. They are there to hold information ready for later retrieval in order to facilitate the use of our online offer. We also use cookies to make our website more secure, to make improvements and to tailor our website better to the needs of our visitors and to check whether the visitors meet the criteria necessary to process their inquiries.

YOUR RIGHTS OVER YOUR DATA

As a user of our website or our services, you have the right, upon request, to receive information free of charge about which personal data we have stored about you. You also have the right to request the correction of incorrect data and the restriction of the use or deletion of your personal data. If you believe that your data has been processed unlawfully, you can lodge a complaint with the competent supervisory authority.

If your request does not contradict a legal obligation of RDA to store data (e.g. data retention), you have the right to request the restriction or deletion of your data. The data stored by RDA will be deleted when the data is no longer required for the purpose for which the data was collected and there are no longer any statutory retention requirements. If deletion is not possible because the data must be kept for legal reasons, data processing will be restricted. In this case, the data will not be processed for other purposes.

Please make your request by email to:

Real Digital Agent

support@realdigitalagent.com.au

SAFETY

We take commercially reasonable precautions to protect all information received from our online visitors from unauthorised access (e.g. data breach) and unauthorised use, and we regularly review our security measures. We undertake to take appropriate security measures, to regularly review our security practises (security and risk assessments/audits) and to conduct regular awareness training.

LINKS TO OTHER SITES

Our website may contain links to other websites. These other websites are not covered by this privacy notice and we are not responsible for the privacy practises or the content of these other websites.

CHANGES TO POLICY

By using our website, you consent to the collection and use of your data by us as described in this privacy policy. We reserve the right to change this privacy policy and related business practices at any time by posting updated text on this website. Please check this page regularly for updates.

QUESTIONS ABOUT THE PRIVACY POLICY – CONTACT INFORMATION

If you have any questions about this privacy policy, you should contact us:

Real Digital Agent

E-mail: support@realdigitalagent.com.au

Thank you for visiting our website and for taking the time to read this privacy policy.